Frequently Asked Questions

Delivery

CAN I CHOOSE DELIVERY DATE?

Yes, you can. You will be given the option on the product detail page.

DO YOU DELIVER FLOWERS IN A VASE?

Yes, we deliver the bouquets with vases.

DO YOU DELIVER TO HOSPITALS AND FUNERAL HOMES?

Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements and fruit baskets may not be allowed. Please Call the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.

HOW MUCH ARE THE DELIVERY CHARGES?

Delivery charge is $10.00

WHAT ARE YOUR HOURS OF DELIVERY OPERATION?

We deliver every day from 10:00am- 6:00pm.

Can I pick time for delivery?
No, unfortunately not at this time.

WHAT DAYS OF THE WEEK DO WE DELIVER?

We deliver every day. All of the products on our website are available for delivery same day.

WHAT IF THE RECIPIENT IS NOT AT HOME?

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports.

WHERE DO YOU DELIVER?

Chicago Area Delivery

Albany Park zip codes- 60625, 60630                                                                                                                                                                                 Andersonville zip code - 60640

 Belmont Cragin zip codes – 60639, 60634, 60641, 60707

 Berwyn & Forest Park, IL zip codes - 60402, 60130, 60398
 Beverly zip code - 60643
 Bridgeport, IL zip codes – 60608, 60616, 60609
 Bronzeville - 60653
 Bucktown zip codes - 60622, 60647
 Chatham zip codes - 60620, 60619
 Chinatown zip code - 60608
 Dearborn Park & Printer’s Row - 60605
 DePaul zip code - 60614
 Downers Grove, IL - 60515, 60516
 Edgewater - 60640, 60660
 Edison Park & Jefferson Park - 60630, 60631, 60646
 Englewood - 60636
 Evanston, IL - 60201, 60202, 60203
 Gold Coast & Streeterville - 60610, 60611
 Greektown - 60607
 Highland Park, IL - 60035
 Horner Park - 60618
 Humboldt Park - 60647, 60651, 60624
 Hyde Park & Kenwood - 60615, 60637, 60653
 Irving Park - 60641, 60618
 Lakeview - 60657, 60613
 Lincoln Park - 60614
 Lincoln Square - 60625, 60659
 Logan Square - 60647, 60641, 60639
 Loop - 60601, 60602, 60603, 60604, 60605, 60606
 Marquette Park - 60629
 Naperville, IL - 60540, 60563, 60564, 60565
 Near North Chicago- 60610, 60611, 60654, 60606
 Near South Chicago - 60605, 60607
 Near West Chicago - 60606, 60607, 60610, 60612, 60622, 60661, 60608, 60616
 North Center & St. Ben’s - 60613, 60618, 60657
 North Park & Budlong Woods – 60625, 60659, 60646, 60630 Old Town: 60610, 60614
 Oak Lawn, IL - 60453, 60454, 60456, 60457, 60458, 60459
 Oak Park & River Forest, IL - 60301, 60302, 60303, 60304, 60305
 Pilsen & Little Village - 60608, 60616
 Portage Park - 60641
 Ravenswood – 60625, 60640
 River North - 60610, 60611
 River West - 60606, 60622, 60610, 60661
 Rogers Park – 60626 Roscoe Village: 60618, 60657
 Schaumburg, IL - 60173, 60179, 60192, 60193, 60194, 60195, 60196
 Skokie, IL - 60076, 60077
 South Shore - 60649, 60617, 60619, 60637
 St Charles, IL – 60174
 Tri-Taylor & UIC University Village – 60607
 Ukrainian Village - 60622, 60612, 60607
 Uptown & Buena Park - 60640, 60660, 60613
 Washington Park - 60615, 60637, 60609, 60621
 West Ridge & Warren Park - 60659, 60645
 West Town - 60612, 60622, 60647, 60610
 Wicker Park - 60622, 60647, 60614
 Wilmette, IL - 60091
 Winnetka, IL - 60093
 Wrigleyville Chicago - 60613, 60657
 
If you don't see your zip code please contact us before making a order!

Gifts

CAN I ADD A GIFT MESSAGE?

Yes, to send out your www.goldiesflowershop.com purchase as a gift, simply write personalized message in "Card Message" text field on the product page. We'll take care of the rest.

HOW DO I REDEEM A DISCOUNT OR GIFT CODE?

To use your gift or credit or promotional code, follow these simple steps:

Select a product for purchase.
Click add to cart button.
Please click on "Shopping Cart" button on top right menu.
Click on Apply Discount Code or Apply Gift Voucher button below the product in the shopping cart.
Please login or create a new account or fill out form "Guest Checkout"
The code will be automatically applied.

WILL MY GIFT LOOK EXACTLY LIKE THE ONE IN THE PHOTO?

When you order custom designs, they will be produced as closely as possible to the picture. Please remember that each design is custom made. No two arrangements are exactly alike and color substitutions of flowers may be necessary.

We make every effort to ensure that the flowers featured on our pages are in season and available. Some flowers may not always be available. We reserve the right to substitute flowers of like color, appearance, and value. Because of the popularity of some floral arrangements, we also reserve the right to substitute pictured vases and decorative containers with ones similar in shape, color, value, and style.

Our professional staff of floral designers are always eager to discuss any special design or product requests. Please contact us  and we will be glad to assist you with a special request.

Guarantee

GUARANTEE?

We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at info@goldiesflowershop.com 

Orders

I PLACED A ORDER CAN I CHANGE OR CANCEL IT?

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (773) 388-3137 . We are also unable to accept cancellations or change requests via e-mail.

Payment

GUARANTEED SECURE TRANSACTIONS

Because www.goldiesflowershop.com uses some of the most sophisticated commercially available security software, it is extremely unlikely that any personal information that you transmit to us will be misappropriated. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our security guarantee. And for you, it means there is no risk when shopping at www.goldiesflowershop.com.

Personal Information

HOW DO YOU STORE OR USE MY PERSONAL INFORMATION?

Your information is used to process your orders and personalize your shopping experience on www.goldiesflowershop.com, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, www.goldiesflowershop.com is able to shorten your checkout process and allow you to check your order status online. At www.goldiesflowershop.com, we also review what kinds of products appeal most to our customers as a group.

Pickup Location

Where can I pickup flowers that i have ordered?

You can pick it up in our store located at

903 W Irving Park Rd  
Chicago, IL 60613

Tax

DO YOU CHARGE SALES TAX?

Every Internet order you place with us will be charged a sales tax of 9.25% ,applied to the amount of the order. This tax rate is based upon the rate our shop is charged, and Illinois Sales tax rate regardless of the destination of your order.